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Premium Membership Not Working?
Premium Membership Not Working?

Is your premium membership not active even though you have purchased a membership package? Look here for some tips.

Niki Drage avatar
Written by Niki Drage
Updated over a week ago

Thank you for buying premium membership!! We are happy to have you on board :)
Premium membership packages activate automatically, so if you are logged in and you still don't have access to premium content after buying a premium membership please check the following:

  • Are you signing in with the correct email? Some users have multiple accounts under several different emails, please check you are signing in with the same email that you used to buy the premium membership.

  • Did the payment go through? Sometimes banks put a block on the payment as it is to an overseas bank. Check your bank statement and call your bank if necessary. You can also message us to make sure the payment went through if you're not sure.

Those are the most common reasons why premium membership might not be working for you. If you are still having issues, please email us at support@oneminddogs.com we are happy to help!

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