Would you like to have a look at the points below:
Check that alle cables are properly connected
Check both sides of the cables
Then check whether the iPad is connected to the correct network, this network ,ust be the same as the receipt printer
Press print test receipt and see if it works now.
Wi-Fi dongle
Internet cable
Reset button
Current input
Is this still not working? Then follow the steps below.
Turn off the printer
Houd de 'feed' knop aan de bovenkant van de printer ingedrukt
Terwijl je de 'feed' knop ingedrukt houdt zet je de printer weer aan
Er komt een bon uit de printer, je kunt de knop loslaten
What is the IP address on the receipt? Is this IP address the same as on the Merchant iPad? Yes? Then click on print test receipt. If the receipt says 'none', you reset the printer. On this page you will find how to reset the receipt printer.