Resetting your own password
1. Head to your domain login page, or oneupsales.io/login, and click on the Forgot your password? link. We recommend you open this page in a new browser window.
If you are unsure of what your OneUp domain is, reach out to one of our team using the support email at the bottom of this page!
2. Enter your email address, and click Send Email - you should receive an email within a couple of minutes with a link to enter a new password.
Not received your email?
Check your junk folder.
You might not have been invited to the platform yet, or haven't registered with your original invite (ask your director/line manager about this).
The email you have provided isn't on our system. Typically, the email you use to login to OneUp will match the email that is tied to your CRM account.
Resetting another user's password
To complete these steps, by default, you must have Admin permissions.
On the OneUp platform, navigate to the Users page, found in the kebab menu at the top right of the nav bar.
On the new page, find the user whose password needs to be reset.
On the right hand side, find the kebab menu and select Send password reset email from the list of options.
Done! The user will receive an email to the address against their OneUp account containing a link to reset their password.
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Troubleshooting ✨
If you still require help on this topic, get in touch with our support team via the chat. We'll be happy to help! 💙