In this article, you will learn about the task statuses and how they are displayed on the dashboard.
This article will cover:
Task Status
Task status is displayed with a color in the sidebar, the map, and inside the task detail sheet as a map marker ("pin") or dot icon.
Unassigned: Task has not been assigned to a driver and cannot be executed. Unassigned tasks will appear in the top section of the sidebar and on the map as a grey pin.
Assigned: Task has been assigned to a specific driver and is available for execution. Assigned tasks will appear beneath their assigned drivers in the sidebar and on the map as a purple pin.
In Transit: Task is being executed with active notifications and recipient location tracking. In transit tasks will appear beneath their executing drivers in the sidebar and on the map as a blue pin.
Succeeded: Task has been completed successfully. Succeeded tasks will appear as a green pin on the map only.
Failed: Task has been completed unsuccessfully. Failed tasks will appear as a red pin on the map only.
Delayed Status
You can easily determine if a task or driver is, or will be, delayed by reviewing either the sidebar or map view.
Task: Task is unassigned or assigned, and the current time is after the Complete Before time, or the ETA will put the driver at that location after the Complete Before time. A delayed task will appear in the map and sidebar with a small gold dot on the top right corner of the task's icon.
Driver: Driver has one or more tasks assigned to him/her that are delayed. In all statuses, icon will appear with a gold dot in the upper right corner. If active, the status text will display by how many minutes their current task is estimated to be delayed.