Driver Overview Video
Reset Driver Password
Drivers can reset their own passwords directly on their mobile devices. They should start the process by opening up the Onfleet driver app. They should then tap the Forgot button in the password field. The SMS with the temporary password will be sent to the phone number currently associated with the account.
The driver will then be prompted to confirm this password reset:
Upon confirming this password reset, the driver will receive an SMS with a temporary password:
The driver should copy the temporary password they received in the previous step and return to the login screen within their mobile app. They should enter the temporary password and tap "Log In", and will then be prompted to choose a new password. They should enter a new password and tap Confirm:
This driver will be returned to the original login screen, where they can enter their phone number and the new password that they just set. Lastly, by selecting "Log In" the driver should successfully be logged in and see the standard off-duty screen within their mobile app:
Dispatcher-Assisted Password Retrieval
Dispatchers can assist drivers in retrieving their temporary passwords by following these steps:
In the Onfleet dashboard, navigate to the map view.
Open the right-hand sidebar and double-click the driver’s name.
The temporary password will appear near the top of the driver info window.
What if I Don't Receive the SMS?
If the SMS with the temporary password is not received because the account is tied to an outdated phone number:
Contact your dispatcher and request them to retrieve the temporary password from the Onfleet dashboard.
Use the temporary password provided by the dispatcher to log in.
Once logged in, go to Settings > Phone, update your phone number to the correct one, and save the changes.