To edit or create the notifications you would like your recipients to receive, select the "Settings" icon in the bottom-left corner of the dashboard. Once in the "Settings" modal, select the "Communications" tab.
You can set up and customize any number of automated SMS messages that can be sent to a recipient based on varying driver actions and triggers.
Note: There can only be one notification per trigger. Below the notifications window, you will have the option to select the language in which you would like to communicate with your customers.
To learn more about how to set up new notifications and edit current notifications, please refer to our "Communications & Notifications" article.
Add-On Features and Customization Options
Route-Start Messaging: This capability is available as an add-on feature for an additional monthly fee. It allows you to notify customers when a delivery route begins.
Notifications Outside the Standard 8-Hour Window: Sending messages outside the default 8-hour window requires a custom solution. Pricing for this option is not fixed and will depend on the scope of the customization and other factors. For more details, you may need to contact Onfleet support for a tailored estimate. Currently, Onfleet does not offer a dedicated developer or test mode for notifications that prevents them from being sent to real customers. However, the preview feature in the dashboard can help ensure message accuracy. You can preview the SMS content in the Communications section of the Onfleet dashboard before enabling or sending it broadly. This feature allows you to review the message content and ensure accuracy before it reaches your customers.
Onfleet's telephony providers will handle the following messages on long codes in accordance with industry standards (Note: This is entirely independent of Onfleet opt-out settings and will not be reflected in the recipient profile in the dashboard).
STOP will stop customers from receiving messages from your Onfleet number.
HELP will return a message informing the customer that they can use the above commands to control the delivery of messages.
If your recipient sent a STOP request by accident, please have them text 'START', `YES`, or `UNSTOP` from the same number and let us know by emailing
support@onfleet.com so that we may restore their Onfleet notifications preferences.
Tracking Page
You can allow your recipients to view a tracking page of their driver's location, and the option to communicate with the driver via SMS or call. You are able to customize the tracking page with your preferred colors, and which details you would like to include regarding the driver and order.
To learn more on how to set up the Tracking page, please refer to our "Tracking Page" support article.