No mission is the same, and that's why we love them! You can leave a mission with a smile and even a funny anecdote to share with friends and family (and us, please!). But there are times when it's not plain sailing and we are unable to predict this, unfortunately.
It takes a certain type of person to be a volunteer... a good one at least. It's can sometimes be a bit difficult to give a stranger a call or figure out what to get someone you don't know when their favourite biscuits are sold out, or even what to say when the person you're helping says something that worries you because they're having a bad day.
We just want you to know that you're awesome and it's not your fault, at all. These things happen, and it's definitely not about you. We've all had bad days, months, or even years (Friends pun intended) and it's easy to take it out on other people. It's not a great feeling and we want you to know we are here if you need us.
What if I call and they don't want or need the help?
We know it’s a little disheartening when you’re ready to do a mission, you call someone and they say they don’t need it. In case it helps - please know that although you haven’t actually completed the task and fulfilled the mission, the person who referred them (typically an overstretched NHS or Red Cross team member) really appreciates the call to check in to see if they’re OK - to know someone has checked in on them really does makes a difference!
Whilst we do call every referral back before we put their request on the app, unfortunately, we can not completely avoid calls where the person does not want the help anymore or has found an alternative. The people we help are aware of this and we do encourage them to get in touch with us if they don't need the assistance anymore, but 9/10 times they won’t.
Our hope is that volunteers could help us out here and let us know if people weren’t needing the help anymore - please do let us know who you have been in touch with that did not need help and we will follow up.
You can send us an email, in-app message, or even give us a call.
We're here for YOU and we're always happy to lend an ear and offer support.
📧 Email: hello@beonhand.co.uk
📱 In-app: In... the app
📞. Phone: 0203 488 2912
We could even grab a virtual coffee together if you like!
Basically, you're great and don't forget it. Please share your experiences with us to ensure we're providing a great service not just to those who need the help, but for those who are offering it too 🤗