Use this article to identify why your DoorDash orders have stopped arriving through your Toast POS (Point of Sale) system, re-enable order acceptance, and intentionally pause orders when needed. If your DoorDash orders have suddenly stopped coming in, the most likely cause is that your Toast online ordering toggle has been turned off.
What Is Causing My DoorDash Orders to Be Blocked?
DoorDash respects the online ordering toggle in your Toast POS. When the Toast online ordering toggle is turned off, DoorDash will not send new orders to your store.
This toggle gives you direct control over order acceptance from your Toast POS so you no longer need to log into DoorDash separately to pause orders. However, if the toggle is off when you do not intend it to be, it will block all incoming DoorDash orders.
How to Re-Enable DoorDash Orders on Toast POS
To resume receiving DoorDash orders through Toast POS, re-enable the online ordering toggle by following these steps:
Log in to your Toast POS backend.
Navigate to your Online Ordering settings.
Locate the online ordering toggle and turn it on.
Save your changes.
Once the Toast POS online ordering toggle is turned on and saved, DoorDash orders will resume coming into your store.
Important: If you are unsure how to access your Toast POS backend, contact Toast support directly for login assistance before reaching out to DoorDash.
How to Intentionally Pause DoorDash Orders
If you want to temporarily stop accepting DoorDash orders, you have two options for pausing order acceptance:
Turn off the online ordering toggle in your Toast POS backend (using the same setting described above).
Pause orders directly from the DoorDash merchant portal.
Both methods will stop new DoorDash orders from reaching your store until you re-enable order acceptance.
Troubleshooting: DoorDash Orders Still Not Coming Through
If your Toast POS online ordering toggle is turned on and DoorDash orders are still not arriving, additional troubleshooting may be needed.
Confirm the toggle has been saved and is currently showing as on in your Toast POS settings.
If orders remain blocked after the toggle is confirmed on, contact DoorDash support for further diagnosis.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.