If your DoorDash menu is managed by your Toast POS, your hours are split across two systems. Your store hours stay on DoorDash and you change them there. Your menu hours come from Toast, and DoorDash shows them read-only. This article covers which is which, how to get from the Merchant Portal into Toast, how long a Toast edit takes to reach DoorDash, and what to do if the Toast link isn't there.
Where to Make Each Kind of Hours Change
With a Toast integration, your hours are split across two systems. Start here, because changing the wrong one is the most common reason hours don't update the way you expect.
What you want to do | Where to do it |
Change your regular weekly hours — the times you're normally open | In Toast. These are your menu hours. DoorDash displays them but can't edit them |
Set special hours — a holiday, or a one-off change to a single day | On DoorDash, using Set special hours on the Store availability page |
Stop taking orders right now, or reopen | On DoorDash, using Pause my store on the Store availability page |
In short: Toast owns your normal schedule, and DoorDash is where you handle exceptions to it.
You can tell your menu hours are Toast-controlled because the Regular menu hours section shows an Edit in Toast button and the note "Changes can only be edited directly from Toast." If you don't see that button, see If You Don't See Edit in Toast below.
Why Your Store Shows as Closed
On the Store availability page, each ordering channel you sell through — Marketplace, Caviar and Online Ordering — has its own status. When your menu hours have ended for the day, each one reads "Unavailable for orders after regular menu hours" along with the day it reopens.
This is the practical consequence of your menu hours living in Toast: your regular menu hours are what close your store for the day. If your store is going offline earlier than you expect, check your menu hours in Toast first rather than looking for a separate store-hours setting on DoorDash.
Note: While your store is closed, customers can still schedule orders for after you reopen, so a closed store is not the same as an unavailable one.
Before You Begin
You need two things:
Access to the DoorDash Merchant Portal for the store whose hours you want to change
Access to your Toast account, with permission to edit menu hours there. The Edit in Toast button opens Toast in a new tab but does not grant you access to it
Important: Hours are stored per menu, not per store. If your store has more than one menu on DoorDash, each menu has its own hours and you may need to change more than one. See If Your Store Has More Than One Menu below.
How to Open Your Menu Hours and Get to Toast
Use these steps when you need to change menu hours. The Merchant Portal is where you confirm what DoorDash currently has and where you pick up the link into Toast; the edit itself happens in Toast.
Sign in to the DoorDash Merchant Portal and select the store you want to edit.
Click Settings.
Click Store availability.
In the Regular menu hours section, use the menu selector dropdown to pick the menu whose hours you want to change. The hours listed below the selector update to match the menu you choose.
Click Edit in Toast. Toast opens in a new tab, where you make the actual change to your hours.
Note: Editing the hours themselves happens in Toast, not on this page. The hours shown in the Merchant Portal are read-only — they tell you what DoorDash currently has, so you can confirm your change arrived. For how to set menu hours inside Toast, use Toast's own documentation or contact Toast support.
How Long Changes Take to Appear on DoorDash
After you change your hours in Toast, the new hours appear in DoorDash within 2 hours.
The sync runs one way, from Toast to DoorDash. The Merchant Portal page states this directly: "Changes can only be edited directly from Toast, which will update here within 2 hours." Toast's own guidance in the Merchant Portal is that menu hours are managed in your POS and sync to DoorDash automatically.
Two consequences worth planning around:
Same-day changes need lead time. If you are closing early today, make the change in Toast at least 2 hours before it needs to take effect.
Check back to confirm. Return to Settings > Store availability after the sync window and confirm the hours DoorDash shows now match what you set in Toast.
How to Set Special Hours or Pause Your Store
Special hours and pausing are handled on DoorDash, not in Toast. Both live at the top of the same page as your menu hours.
In the Merchant Portal, click Settings, then Store availability.
At the top of the page, click Set special hours to change the hours for a specific date, or Pause my store to stop taking orders now.
Note: Use Set special hours for a holiday or a single-day change rather than editing your regular hours in Toast and changing them back afterwards. Special hours apply to the dates you choose and leave your normal weekly schedule alone.
The Store status card on the same page shows whether you're currently open or closed, with a View status history link if you need to check when your store went offline.
If Your Store Has More Than One Menu
The Regular menu hours section shows the hours for one menu at a time, chosen in the menu selector. A store can have several menus on DoorDash — for example a POS menu and a separate Storefront menu — and each carries its own hours.
Changing the hours on one menu does not change the others. If customers can order from more than one of your menus, check each one in the selector and update each in Toast as needed, or some of your menus will stay on the old hours.
What the Menu Hours Table Shows
For each day of the week, the table shows two values:
Column | What it shows |
Menu hours | The window when this menu is available to order from on DoorDash, as a start and end time |
Last order | The latest time a customer can place an order from this menu that day |
Both values come from Toast. Because they are listed per day, hours that differ by day of the week — a later opening on Mondays, for instance — show up as different rows rather than as a single range.
If You Don't See Edit in Toast
The Edit in Toast button only appears when your menu is managed by a Toast integration. If it isn't there, one of these is true:
Your menu is managed by a different POS or middleware provider, in which case your menu hours are edited in that system instead
Your menu is managed directly on DoorDash rather than by a POS, in which case your menu hours are editable on DoorDash like your store hours
Either way, Set special hours and Pause my store are always on DoorDash. If you only need a holiday change or to stop orders now, you don't need the Toast link at all.
If you're not sure which system controls your menu, reach out to DoorDash Support at oosupport@doordash.com and they can point you to the right place to make the change.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.