Use this article to find and manage orders in the Merchant Portal. You will learn how to view orders by status, search for a specific order, access order details and payout estimates, leave feedback for Dashers, check cancellation payment status, and understand how scheduled orders move to active when prep begins.
How to View Orders in the Merchant Portal
In the Merchant Portal, you can view past, scheduled, or live orders at any time using the Orders section.
In the Merchant Portal, go to Orders.
At the top of the page, select a tab:
Active: Orders currently being prepared or delivered.
Scheduled: Orders placed for a future time or date.
History: Orders that have been completed.
Each order displays key details including customer name, order ID, subtotal, fulfillment type, and channel.
Note: You can also view orders in the Business Manager App and on your DoorDash Tablet.
Order Status Definitions
The following table describes each order status you may see in the Merchant Portal Orders section.
Status | Meaning |
Scheduled | Booked for a future time |
New | Recently received |
In progress | Being prepared |
Out for delivery | With a Dasher |
Fulfillment Details
Each order in the Merchant Portal also shows the following fulfillment information.
Fulfillment status: Shows Dasher activity (for example, Dasher waiting).
Fulfillment type: Delivery or pickup.
Channel: DoorDash, Online Ordering (OO), or Drive On-Demand.
How to Search for an Order
In the Merchant Portal, you can search for a specific order using multiple identifiers from the Orders search field.
In the Merchant Portal, go to Orders.
Click the magnifying glass icon above the active orders list, on the right.
Enter your search term in the field.
You can search by any of the following identifiers:
Order ID
Drive Order ID
Delivery UUID (universally unique identifier)
Delivery ID
Customer name
Dasher name
Store name
How to View Order Details
In the Merchant Portal, you can open any order to view detailed information about the customer, Dasher, delivery, and payment.
In the Merchant Portal, go to Orders.
Select the Active, History, or Scheduled tab.
Click the order you want to review.
The order detail panel displays the following information:
Customer and Dasher contact information
Pickup and delivery time estimates (for completed orders, the actual times are shown)
Delivery address
Ordering channel and fulfillment method
Order and payment details
How to View Your Estimated Payout
In the Merchant Portal, you can view your estimated payout for any completed order from the History tab.
In the Merchant Portal, go to Orders and select the History tab.
Click the completed delivery you want to review.
Scroll down to view the Estimated payout section.
How to Leave Dasher Feedback
In the Merchant Portal, you can rate a Dasher after a completed delivery. Your feedback helps DoorDash prioritize or block Dashers for your store in the future.
In the Merchant Portal, go to Orders and select the History tab.
Click the completed delivery.
Click Rate Dasher.
How to Check If You Were Paid for a Canceled Order
In the Merchant Portal, you can review the payment status of any canceled order from the History tab.
In the Merchant Portal, go to Orders and select the History tab.
Filter by Canceled, or review the Status column to locate the order.
Click the order to open the detail panel.
Below the order number, review the payment status and cancellation reason.
You are paid for a canceled order when all of the following conditions are met:
The order was confirmed.
The order was prepared.
The cancellation was not the merchant's fault.
Important: If you believe a cancellation decision is incorrect, contact Merchant Support to dispute the charge.
How Scheduled Orders Move to Active
Scheduled orders in the Merchant Portal and the DoorDash Tablet move to Active automatically based on prep timing. The behavior differs between the two platforms.
DoorDash Tablet
On the DoorDash Tablet, you can set a custom prep time for each scheduled order. The order automatically moves to Active when prep should begin based on that custom prep time.
Merchant Portal
In the Merchant Portal, scheduled orders appear in the Scheduled tab. When an order reaches its prep time, it automatically moves to the Active tab — no action is required.
Need More Help?
If you have additional questions please reach out to the Online Ordering support team at oosupport@doordash.com.