Merchant Portal
Learn how to utilize the Merchant Portal to track sales and make edits to your business.
9 articles
- What Is the Merchant Portal?Understand what the Merchant Portal offers and find a full walkthrough of its main sections.
- How to Find and Manage Orders in the Merchant PortalView, search, and manage orders in the Merchant Portal — access order details, payout estimates, Dasher feedback, and cancellation status.
- How to Refund Customer Orders in the Merchant PortalIssue refunds for Online Ordering orders in the Merchant Portal, understand eligibility and limits, and confirm refund status.
- How to Create a Transactions, Cancelled Paid Orders, and Payouts ReportStep-by-step guide to creating a custom Transactions, Cancelled Paid Orders, and Payouts report in the Merchant Portal.
- Add a New User to Your Merchant Portal AccountHow to add a new user to your Merchant Portal at the business or store level.
- How to Access Your DoorDash Store Status HistoryReview your store's past status changes in the Merchant Portal and filter by availability, time period, or deactivation reason.
- Updating Your Store Contact Information On DoorDashAdd or update your store's phone number and website in the Merchant Portal so customers can reach you and find your official page.
- Customer Pickup Instructions: Tell Customers How to Collect Their OrderLearn where to find customer pickup instructions in the Merchant Portal, how to edit them, and how they differ from Dasher instructions.
- Why Online Ordering Orders Get CanceledLearn when customers can cancel their own Online Ordering orders, the POS setup and menu issues that cause orders to cancel, and what to send us when an order is…