To ensure a smooth and secure onboarding experience, here are a few key recommendations to help you receive your account credentials without delay and keep them protected at all times.
✅ Keep Your Credentials Secure
Once your challenge account credentials are delivered via email:
Do not share your credentials with anyone.
Avoid accessing your account from shared or public devices.
Never store your login info in unsecured apps or browsers.
Use strong passwords and enable 2FA.
🚫 Shared access or account misuse can lead to automatic disqualification and forfeiture of your funded account.
💳 Tips for Successful Card Payments
If you're paying with a credit or debit card, ensure:
Your card is enabled for online transactions (especially for international websites).
Your card has sufficient available funds.
Your billing address matches the card’s registered address.
You’ve completed any bank verification steps (like OTP or 3D Secure prompts).
🧾 If your card is declined or the payment fails, contact your card provider to authorize or validate the transaction before trying again.
📬 Not Seeing Your Account Email?
If you’ve completed the payment but haven’t received your account details within 10–15 minutes:
Check all folders: Inbox, Spam, Promotions, and Updates.
Make sure your payment status is “Confirmed” (especially for crypto).
Reach out to our team if needed – we’re always happy to assist.