In the Incident Module Setup page, you can customize the fields your team will see in the Dispatch Dialer in the Dispatch Center and other settings for this event.
1. After logging into OnTrack and accessing your event - you will want to navigate to Incident Module Setup. To get to this page, hover over the Fire icon and click on Incident Module Setup
2. You have the ability to customize 2 fields for the Dispatch Dialer:
Incident Sources: Where you are getting your information from (ex: Radio)
Incident Types*: You have the ability to turn on/off any types that may be needed for your event.
*Incident Types are added to your account based on Parent Account requests (Ex: Live Nation). If you'd like alternate wording/lingo for specific types reach out to us and we can take a look at it.
3. From the Incident Module Setup page, you can also access your Incident Alert setup, Alternate Dialers, adjust your priority guide and turn on/off Division Lock
Roles with access to Incident Module Setup:
- Global Admin
- Global Manager
- Regional Admin
- Admin
- Operations Manager