The Onward x Gladly integration makes it easy for your CS team to hand off shipping issues to Onward, so we can resolve them — saving your team time and keeping the customer experience smooth.
When is it useful? When a customer contacts your team about a shipping issue and they purchased Onward Checkout+ as part of their order. While most customers reach out to Onward directly, occasionally they'll come to you first.
This integration lets you create an Onward claim and we take it from there.
Setup The Gladly integration requires assistance from your Onward merchant success manager to install. Reach out to them to get started, or contact us at ops@useonward.com.
Gladly Installation Demo: https://www.loom.com/share/545012167582404a9520514af5de276e?sid=28ca4089-846a-4a0b-8019-6e6f5252cc83