How Billing Works
Merchants collect Onward premium fees from customers at checkout. Onward then invoices merchants weekly for the total premiums collected, minus the value of any approved claims. The difference is yours to keep — meaning merchants only ever stand to profit from offering Onward.
Here's the sequence:
Your customer pays an Onward premium at checkout, which you collect
Onward approves any claims filed against those orders
Onward invoices you for the total premiums collected minus the value of approved claims — effectively covering the full cost of all refunds and reorders
Example Say you collected $454 in Onward premiums in a given billing period, and Onward approved $220 in claims. Your invoice would be $234 ($454 − $220). If you're enrolled in Free Returns or Sponsored CashBack, any associated costs (return label fees and reward credits) are also deducted from your invoice, further reducing what you owe.
The full formula: Invoice = Customer Premiums − Approved Claims − Return Labels − CashBack Rewards
Viewing Your Bills Log in to your Onward Merchant Portal and navigate to Account > Billing to view previous and upcoming invoices.