What is Mobile Arbitration?
Mobile Arbitration allows you to submit arbitration claims directly through the OPENLANE US mobile app.
If you discover an issue with a vehicle purchase, you can now start and submit your claim faster from your phone. The app allows you to capture and upload photos, videos and supporting documents directly from your device as part of the submission process.
How does it work?
Submitting an arbitration claim in the OPENLANE app is simple:
Open the OPENLANE app and navigate to your Purchase History.
Select the vehicle you would like to arbitrate.
Tap Start Arbitration.
Choose the appropriate arbitration reason.
Add details about the issue.
Upload supporting evidence, including:
Photos
Videos
Documents
Review your information and tap Submit.
Your claim will then be routed to the OPENLANE Arbitration team for review.
To watch a quick overview of the process, check out our Quick Tip Video.
What types of evidence can I upload?
You can upload supporting documentation directly from your mobile device, including:
Photos taken with your phone's camera
Images from your photo library
Videos documenting the issue
Supporting documents stored on your device
Providing complete evidence during submission helps the Arbitration team review your claim more efficiently, and helps you retail the car faster.
Does Mobile Arbitration change OPENLANE's arbitration policies?
No. Mobile Arbitration does not change any existing arbitration policies, eligibility requirements or claim review processes.
The feature simply makes it easier to submit arbitration claims and supporting evidence directly from your mobile device.
What are the benefits of submitting through the mobile app?
Submitting arbitration claims through the OPENLANE app offers several advantages:
Faster claim submission
Easier evidence collection
The ability to upload photos, videos and documents immediately when an issue is discovered
Reduced back-and-forth requests for missing information
Improved visibility into your claim submission process
A more convenient experience without switching between devices
By submitting complete claims with supporting evidence upfront, you can help reduce delays and keep the review process moving.
Frequently Asked Questions
Q: Do I need to use the mobile app to submit an arbitration?
A: No. Arbitration claims can still be initiated through existing channels, like the web app. However, the mobile app provides a more convenient way to submit claims and supporting evidence directly from your device.
Q: Can I take photos during the arbitration process?
A: Yes. You can use your phone's camera to capture photos while submitting your claim, or upload images already stored on your device.
Q: Can I upload videos and documents?
A: Yes. The OPENLANE app supports uploading photos, videos and documents as supporting evidence for your arbitration claim.
Q: What happens after I submit my claim?
A: Once submitted, your arbitration claim is reviewed by the OPENLANE Arbitration team according to existing arbitration policies and procedures."The arbitration team will then be in touch to discuss the claim.
Q: Why should I include supporting evidence?
A: Providing clear and complete evidence at the time of submission helps the Arbitration team understand the issue and may reduce delays caused by requests for additional documentation.