Buyers
FAQ for Buyers
10 articles
- Can I back out of a bid once the deal is complete?Once a deal is completed between a buyer and seller, the deal is final
- Can I go look at the vehicle?
- What is my gate release code?
- How does max bid work?
- What are the buy fees?
- What is the As Described Guarantee?
- Search Tip: How do I save a search?Saved Search let's buyers revisit frequent searches
- What is a curtailment payment?A floated vehicle will have a 20% curtailment payment automatically withdrawn on the 95th day.
- Explaining the OPENLANE CR ScoreCurrently available for selected test audience in California (as of 6/16/25).
- Arbitration Claims in the OPENLANE Mobile AppLearn how to quickly submit arbitration claims from the OPENLANE mobile app, including uploading proof to help speed up the review process.