Closing an Openstage account ends access to the platform and archives the account after the current billing period ends. Before closing the account, artists should download fan data, review active fan subscriptions, and understand how account closure affects ongoing fan engagement.
Your contactable fans remain valuable even after leaving the platform. Artists should always maintain a long-term direct-to-fan strategy outside release cycles.
Understand the account closure timeline
If Openstage receives the cancellation request before the next billing date, the subscription remains active until the end of the current billing period.
Artists can continue accessing the account during this period to:
download fan data
export audiences
review campaign activity
prepare off-platform migration plans
Once the billing period ends, Openstage archives the account.
Understand what happens to fan subscriptions
Closing the account does not end any active fan subscriptions connected to the account.
This means:
recurring fan subscription payments do not stop
fan subscription access continues
subscription-based revenue continues to process
Artists running fan memberships or recurring fan experiences should communicate any changes clearly to subscribers before closing the account.
🟢 Top tip: Export fan data before closing the account so subscription fans can still receive future updates through another platform or mailing workflow.
Download fan data
Artists can download fan data directly from the All Fans section.
Go to All Fans (list view)
Click Download all fans.
Export the .csv file.
The exported .csv file includes the fan data associated with the account.
Artists can also export specific audience segments separately using Audience Builder.
Build the audience.
Save the audience.
Download the filtered audience export.
🟡 Please note: Review ‘How data control works at Openstage’ before exporting or migrating fan data to another platform. It is highly recommended that you action any exports in plenty of time ahead of your account being archived.
Understand how account closure affects Pre-saves
Pre-saves connected through Openstage remain tied to the Openstage account that collected them.
Openstage cannot transfer:
forever pre-saves
automated library delivery permissions
Artists should plan future release workflows before closing the account.
🟡 Please note: Pre-saves connected through Openstage are non-transferable and cannot move to another platform or provider.
Maintain fan engagement outside campaign cycles
Fan engagement works best as an ongoing strategy, not just a release-cycle activity.
New fans continue joining your world between campaigns. Artists who maintain consistent communication usually build stronger long-term fan relationships than artists who only activate fans during release moments.
Need help before closing the account?
The Openstage team can help artists:
export fan data
review account status
answer billing questions
discuss alternative workflows
prepare migration plans
To begin an artist account archive request, you must fill in the short form by clicking the button below.
Anything questions not covered here or unsure about closing your account? - send an email to support@openstage.live and include the artist name in the subject line.