Before SMS broadcasts can be sent, you must first add credit to the SMS Billing Portal.
Set up SMS Billing Portal
SMS credit is billed independently from your platform license fee - the same payment method can be used, but the portal needs to be set up before credit can be applied.
1. To start, head to:
Settings > Account settings > Billing
2. From here, select Create SMS Billing Portal.
3. Follow the instructions in the portal to add your payment method!
Top-up SMS credit
To add SMS credit, head to:
Engage > Message inbox
Select Top up your credit.
A popup will appear that will prompt you to add a top-up amount.
🙌 Top Tip: Find SMS costs in the review section of your broadcasts.
The maximum cost for any manual SMS broadcast can be found in the review section of the given broadcast.
This cost estimate includes any mandatory GDPR messages that need to be sent to fans.
For more on SMS cost and GDPR messages, check out our SMS broadcast article.
Our current SMS pricing can be seen here. Inbound SMS is priced at £0.012 for all countries and inbound calls cost £0.025.
SMS Invoices
Your SMS invoices can be found by heading to the SMS Billing Portal - invoices will appear at the bottom of the new window.