The OpsAnalitica Platform can be configured to send you real-time notifications about what is happening at your locations and with your teams. The thought process with real-time notifications is that if you get informed about an issue when it is happening that as a manager you can follow up promptly with your team, change their behavior, and fix the issue now so you can stop it from negatively affecting customers.
Notifications are used to manage all of your locations in real-time.
The OpsAnalitica Platform has very in-depth reporting that allows managers to analyze their team's performance from an array of factors: On-time schedule compliance, duration, issues, and critical issues. Our dashboards and reports allow a manager to accurately see what is happening operationally within the business.
Managers that use reports to manage their teams engage in Time Period Management.
How you use OpsAnalitica to manage your team has more to do with the size of your patch and your job description than anything else. A corporate chain above store leader who has direct responsibility for 5 to 10 stores can and should use real-time management with notifications. Whereas a franchisor area manager with 80 locations who don't have direct financial responsibility could be overwhelmed by the sheer volume of notifications and would very quickly turn those notifications off because their inbox would be full.
You have to look at your team's jobs and the set-up of your company to determine what makes the most sense for your company, either real-time or time period.
I can tell you that we find people turning off notifications when they get too many of them. The quickest way to render notifications obsolete is to send too many. OpsAnalitica allows the admins to determine which checklists send out late, critical, and complete notifications. We recommend that you only send out notifications on the most mission-critical checklists and leave less important ones notification free.
Our entire notification ethos has been exception notifications only. We only communicate with you when there is an issue that needs to be addressed. This way when you don't get notifications from the OpsAnalitica Platform you know that everything is good. On the contrary, if you do get a notification from the platform, you know it is real-time and actionable.