Ordentic first-line support is available through the help center, Intercom chat, support@ordentic.com, and +31 (0)85 080 64 04.
When a case needs your input, Ordentic contacts your customer service. You then fulfill any refund or replacement under the purchase agreement with the buyer.
Open the order:
Use refund and create a replacement shipment there. You can also create refunds and shipments through the Supplier API:
Supplier support for coordination questions: partners@ordentic.com.