Customers
Helpdesk for Ordentic customers
31 articles
Are new suppliers added regularly?
How do I know products are original, safe, and compliant?
Are products directly comparable?
How many suppliers offer the same product?
Are both large wholesalers and niche suppliers available?
Which suppliers are connected to Ordentic?
Who provides product content?
Can I order from multiple suppliers at the same time?
How are disputes handled?
Who handles returns or replacements?
Who is responsible for damaged products?
Who do I contact in case of issues?
What if my package arrives damaged?
What should I do if I receive the wrong product or quantity?
How does returning items work?
Do I need to contact the supplier myself?
What is the support response time?
What happens if a supplier fails to deliver?