You handle the physical return and any replacement shipment. Ordentic first-line support is available, a case may involve your customer service, and you fulfill the return or replacement under the user terms for selling.
Buyers can reach Ordentic via chat, support@ordentic.com, or +31 (0)85 080 64 04. They may also contact you directly. Ordentic contacts your customer service when supplier action is needed through our channel.
Open the order:
Use refund when you refund quantities, and create a new shipment when you send a replacement. Shipments and refunds are also available through the Supplier API:
When a refund is processed, the buyer sees it on the order and gets a confirmation email. Supplier support: partners@ordentic.com.