You are responsible for correct delivery of the products you sell. Damaged items must be replaced or refunded under the purchase agreement with the buyer.
Ordentic first-line support is available when a package or product arrives damaged. A case may also involve your customer service, and you fulfill any replacement or refund. Ordentic may use refund on the order when a refund is the right outcome.
Open the order:
Use refund for quantities you will not keep fulfilled, and arrange any replacement shipment the same way you ship other orders. You can also create shipments and refunds through the Supplier API:
For cases that need your input, Ordentic contacts you directly. Supplier support: partners@ordentic.com.