Every purchase order has an Activity feed. It's the one place where your team and the OrderSync team talk about that order, and where you can see everything that has happened to it.
Where to find comments
1. Go to Purchase Orders (or Queue) in the left sidebar.
2. Click a purchase order in the list to open its Purchase Order Details.
3. The Activity sidebar appears on the right.
What you'll see in Activity
Activity shows everything about the order in time order, oldest at the top:
Comments from your team and the OrderSync team, shown with the person's initials and name.
System messages, such as a question about the order's configuration, for example "Please confirm the lie and loft for 6 iron and 7-PW."
History of status changes, for example "Status changed from review to submitted." When an order has several items, each update is tagged with the item it applies to.
What comments are for
Resolving orders in Review
When an order needs clarity before it can be sent to the supplier, it moves to Review and we post the question in Activity. Reply with the answer, and we'll submit the order.
Example: a custom iron set is missing specs. Activity shows "Please confirm the lie and loft for 6 iron and 7-PW." The store replies "Lie: Standard, Loft: 2° Strong for all clubs," the order is submitted, and the status updates appear in Activity as it ships.
Orders left in Review for 3 business days move to Invalid, so reply as soon as you can. See Understanding the Queue.
Coordinating with your team
Use comments to share notes or questions about an order with your teammates, such as who's calling the customer or why a change was made. Everything about the order stays in one place instead of in separate emails and texts.
Add a comment
Type in the Add a comment… box at the bottom of the Activity sidebar, then click the arrow button to post it. Your comment appears in the feed, and everyone following the order gets notified.
Reply from your email inbox
Each new comment sends you an email notification. You can reply directly to that email from your inbox, and your reply is added to the order's comments. No need to sign in.
Keep up with new comments
The bell icon in the top right shows new comments on your orders. Click it to see what's new and jump to the order.
Managing comment notifications
To turn comment alerts on or off in the app or by email, open your user menu at the bottom of the sidebar and choose Notifications, then change the New Comments setting. See Managing your notifications.