Summary
When multisite customers pay toward their collective account statement, we credit the individual bills in date order. We start with the bill with the oldest due date.
More info
How we bill you and what we send
If you’re an Origin multisite customer and you’ve opted in to collective billing, we'll invoice you monthly. We send you a collective account statement that includes:
the collective account summary, where you can see your overall balance for what's owing across all bills across all your accounts. We list those bills, showing you the invoice number, supply address and current charges for each
all individual bills, combined in a single file
a csv file, that contains a breakdown of usage and charges for every child bill in this collective
Why we allocate in date order
We want to make sure that no account of yours is forgotten or unintentionally left unpaid.
If this were to happen, you’d be in danger of a property falling into debt and risking disconnection.
To avoid that, we make sure that when you pay against your collective account statement, we credit the individual bill account with the oldest due date first.
We keep crediting accounts in date order until the payment amount has been exhausted.