Help and Support

Billing and payments

Get billing support, see ways to pay, set up direct debit or a payment plan, and manage refunds.

How to read your energy bill

How to read your internet bill

Billing frequency – electricity and natural gas

Billing frequency – embedded electricity and hot water

Energy fees and charges

High bill checklist for houses

High bill checklist for businesses

How to read your large business energy bill

Making payments

Set up ongoing payments

Make part payments

Check status of my payment

Error when paying bill

Pay bill in instalments

Switch to monthly billing

Account balance

Ways to pay your bill

Card payment fee

Collective billing – how we allocate payments

Set up direct debit

Change or cancel direct debit

Direct debit didn't go through?

Payment double-up with direct debit?

View direct debit details

Set up direct debit – large business

Types of payment plans

Set up payment plan

Change or cancel a payment plan

Payment plans – FAQs

Payment plans and refunds

Refund, transfer or credits

Ask for a refund or transfer a credit

Current billing issues

Billing history

View past bills and payments

Ask for a statement

Pay small business bill in instalments