Summary
This article covers common questions about LPG billing for business customers.
FAQs
I’ve received more than one bill in a month. Why’s that?
I’ve received more than one bill in a month. Why’s that?
There are couple of reasons this could happen.
If you have received more than one invoice, it may be due to a delivery that occurred on the last day of the month, or a previous delivery recorded on a manual delivery docket. As such, this delivery is invoiced separately from your other deliveries made earlier in the month and will include any deliveries recorded on a manual docket. To check this, delivery dates are detailed on both invoices, and you will see different delivery dates on the second and subsequent pages of the invoice.
Another reason for receiving two invoices is that an incorrect invoice has been issued and you or someone from your company has contacted us to re-issue a new invoice. If you’ve requested a corrected invoice, the new invoice will reflect the changes discussed. On the second page of the invoice, you will see a reference number starting with a CM00 and a description “Correct for INV…”.
How do I view past bills and payments?
How do I view past bills and payments?
Access your bills and see the most recent account balance by logging into My LPG Business Account. (If you haven’t got your login details, call 13 35 74).
After you log in, you’ll see an Invoices tab at the top of the page. Click it to see a list of your bills, total amounts and due dates.
You can also call 13 35 74 and follow the automated instructions to get your most recent balance.