Payment plan types
There are a few types of payment plans you can use:
Electricity and natural gas customers (with no debt on account): Set up your ongoing energy use payment plan via My Account or Origin app. Check our user guide below on how to do it.
Electricity and natural gas customers (with debt on account under $2000): If your debt is $2000 or less, you may be eligible to set up payment plan via My Account or Origin app. Check our user guide below on how to do it.
Electricity and natural gas customers (with debt on account over $2000): If your debt is more than $2000, contact us
Broadband, LPG and centralised hot water and electricity customers (with no debt on account): Contact us
Any customer with debt: Contact us and we'll explain your payment plan options
Set up ongoing payment plan (no debt on account)
Set up ongoing payment plan (no debt on account)
If there's no debt on your account, you can set up an ongoing energy usage payment plan. To work out your instalments, we look at your past and predicted usage to estimate your total energy costs for the next year. We can then average out your payments over the frequency you prefer – weekly, fortnightly, or monthly.
How to set up and ongoing energy usage payment plan
This is only available for electricity and natural gas customers with no debt on the account.
Open My Account or the Origin app.
From the dashboard, select Bills & payments for your chosen account
Select Payment settings
Under Payment frequency, select Edit
Select Payment plan then Continue
Choose your first payment date and how often you'd like to pay, then select Continue
Choose how you'd like to pay (card, bank account or manually), then select Continue.
If you already have direct debit in place and choose to pay manually, this automatically cancels your existing direct debit.
If you're paying by card, add your payment details then select Save [card/bank] details.
Read the confirmation screen and select Confirm to agree to the terms. The Payment settings screen displays your payment plan amount and start date. If you've chosen to pay your payment plan by direct debit, that will display as well.
Set up payment plan (debt on account below $2000)
Set up payment plan (debt on account below $2000)
If there is debt on your account of $2000 or less, you may be eligible to set up a payment plan that will allow you to pay it back and cover your ongoing usage bills at the same time. With this type of payment plan you’ll be able to pay your debt over a period of up to 24 months. To work out your instalments, we look at your past and predicted usage to estimate your total energy costs for the next year. We can then average out your payments over the frequency you prefer – weekly, fortnightly, or monthly.
How to set up and ongoing energy usage payment plan
This option is only available to electricity and natural gas customers with debt on their account that is $2000 or less. If you have debt on your electricity and gas accounts, you’ll have to set up payment plan for each of the accounts separately.
Open My Account or the Origin app.
In the billing section of your account click on ‘View your options’.
If you’re eligible, you’ll see ‘Set up payment plan’ option. Click on it.
Now you can set up the frequency of your payments (weekly, fortnightly, monthly) and instalment amounts. You can adjust them to suit your needs. Click ‘Next’ to proceed. If you can’t afford the minimum instalment amount you can check other financial assistance options or contact us.
Set up you first payment date. It needs to be within 30 days from the day you set it up. Once you choose the date click ‘Next’.
Choose your payment method and click ‘Next’.
Follow the prompts for your chosen payment method.
Review and confirm the Terms and Conditions for your payment plan. Click ‘Confirm’ to proceed.
You’ll now see confirmation of your payment plan. Click ‘Done’ to go back to the dashboard.
We’ll send you a confirmation email including your payment plan information and schedule.
Important notes
Payment plans usually take four business days to become active, so we recommend setting up your plan at least five days before your bill is due
A payment plan is specific to one account. For example, if you want a payment plan for your natural gas account and your electricity account, you'll need to set up a payment plan for each account.
When your payment plan is set up, we’ll send you a confirmation email and a payment schedule that shows the details of your payment plan
We regularly review ongoing energy use payment plans (with or without debt) and adjust them if needed to match your usage. We'll let you know in advance if your payment amount needs to change.
Ongoing energy use payment plans may change but they don’t expire
We don’t review or adjust debt-only plans, but please contact us if you would like to discuss your plan We don’t review or adjust debt-only plans., but please contact us if you’d like to make changes to your plan, contact us
We’ll still send you your bills so you can see the amounts charged and payments made through your payment plan for the billing period
If you miss a payment, we'll send a reminder to let you know you need to pay the missed instalment before the next one is due. We may cancel your payment plan if you continue to miss payments.