Short answer
Changing or cancelling an ongoing energy use payment plan can take up to four business days to become active, so make your change at least five days before your next payment is due
Broadband, LPG and centralised hot water and electricity customers (with no debt on account): Contact us
Any customer with debt: Contact us
What you can do
Electricity and natural gas (with no debt on account)
To start, open My Account or the Origin app.
Change payment method
Change payment method
From the dashboard, select Bills & payments for your chosen account
Select Payment settings
Under Payment method, select Edit
Choose how you'd like to pay (card or bank account), then select Continue
Add your payment details, then select Save [card/bank] details. Card payment fees may apply.
Read the confirmation screen then select Confirm to agree to the terms. You'll see a confirmation message.
Select Done and the Payment settings screen displays your change
Change how often you pay
Change how often you pay
From the dashboard, select Bills & payments for your chosen account
Select Payment settings
Under Payment frequency, select Edit
Choose your new payment frequency (weekly, fortnightly, monthy) then select Continue
Read the confirmation screen then select Confirm to agree to the terms. You'll see a confirmation message.
Select Done and the Payment settings screen displays your change.
Change payment start date
Change payment start date
Cancel your current payment plan (see instructions below)
Set up a new payment plan with the new start date
Cancel payment plan
Cancel payment plan
From the dashboard, select Bills & payments for your chosen account
Select Payment settings
Under Payment method, select Edit
Select Pay when due then select Continue
Read the confirmation screen then select Confirm to agree to the terms. You'll see a confirmation message.
Select Done and the Payment settings screen displays your change.
What happens next?
When your changed payment plan is set up, you'll receive confirmation from us of the change or cancellation
Your bills will show your payment plan instalment amount and due date along with how you've chosen to pay (on page 1 of your bill)
Important notes
We work out your payment plan instalments by looking at your past and predicted usage use to estimate your total energy costs for the next year. We then average your payments over the frequency you prefer – weekly, fortnightly, or monthly. If needed, you can change the payment plan amounts by contacting us.
You can't change your payment plan amount through My Account or the Origin app. If your instalment amount too high or too low, we're here to help – contact us to request a change. See also your financial assistance options.
Payment plans are linked to a specific account. For example, if you want to change a payment plan for your natural gas account and your electricity account, you'll need to make the change in each account.