Short answer
Changing or cancelling direct debit can take up to four business days to become active, so make your change at least five days before your next payment is due
Electricity, natural gas, and centralised hot water and electricity: Change direct debit in My Account or the Origin app or contact us
Broadband, LPG and accounts with debt payment plans: Contact us
What you can do
Electricity, natural gas, and centralised hot water and electricity
Go to the Payment settings screen in My Account or the Origin app.
Change payment method
Change payment method
Under Payment method, select Edit
Choose how you'd like to pay, then select Continue. You can choose a payment that's already saved to your account or select a new payment method.
If you're choosing a new payment method, add your payment details then select Save [card/bank] details. Card payment fees may apply.
Read the terms and conditions that display, then select Confirm to agree. You'll see a direct debit confirmation message.
Select Done and the Payment settings screen displays your direct debit method and start date
Update expiry date
Update expiry date
If your card is due to expire soon or has expired, you'll see a link to update your expiry date in My Account. Select the link and follow the prompts to update your card details.
Cancel direct debit
Cancel direct debit
Under Payment method, select Edit
Select Pay when due, then select Continue
Read the terms and conditions that display, then select Confirm to agree. You'll see a confirmation message.
Select Done and the Payment settings screen displays 'None' or 'Manual payments'
If you’re cancelling to delay a payment, simply set up your direct debit again with the new payment date.
Important notes
Direct debit changes
We'll send an SMS reminder three days before every direct debit transaction (unless you've opted out)
We'll send your bills in advance so you can see the amount due and the due date before it's debited (on page 1 of your bill)
If you don't have a payment plan, we'll deduct the full amount due from your chosen card or bank account on your bill's due date
If you have a payment plan, we'll deduct the agreed amount in line with the payment frequency you chose
Direct debit cancellations
If direct debit is a condition of your plan, you won’t be able cancel it. Contact us for help.
If you have a payment due in the next few days, this may still be debited from your current card or bank account
Remember to pay future bills by the due date by paying another way