Payment by Visa, Mastercard Card or American Express may incur a payment fee. These fees are passed through from banks and are a percentage of the total amount. The fees charged are below:
| Broadband payments | Energy payments from 1 July 2022 |
Visa debit card | NA | 0.24% |
Mastercard debit card | NA | 0.28% |
Visa credit card | NA | 0.56% |
Mastercard credit card | NA | 0.64% |
American Express credit card | NA | 0.64% |
To avoid these fees you can set up a direct debit using your bank account instead of your card.
Card payment fee changes
Card payment fees changed on 1 July 2022 for payments made by Mastercard and Visa debit and credit cards. The changes apply to:
ACT, NSW and SA customers on standing and market contracts
QLD customers on market contracts, and QLD customers on gas standing contracts
Victorian customers on market contracts
WA customers on standing and market contracts.
We’ve updated these fees to reflect the cost of processing these transactions. The fees apply to most but not all customer groups, as some exclusions apply.
Notification of card payment fee changes
Affected customers will be notified of the fee changes with a message on their bill from 1 July 2022. You can find the current card payment fees at fees and charges and from 1 July 2022 you’ll see the new fee percentage amounts.
Exclusions to card payment fee changes
The card payment fee changes on 1 July 2022 don’t apply to:
customers registered for life support, hardship or concession,
customers on a financial assistance plan (e.g. our Power On program)
There are also other excluded customer groups which may apply:
tender or multi-site business customers
hot water customers
unmetered gas supply customers
customers on fee-free products i.e. Origin Value and Origin Freedom
customers in the Goondiwindi cross-border region
customers with a collective ‘parent’ bill
If you’re in Queensland, electricity customers on standing offers won’t be charged card fees for payments made by Visa or Mastercard.
If you’re a Victorian customer on a standard retail contract, the fee changes won’t apply to you due to state regulations.
NT customers are excluded.
When do fees usually change?
We change our fees occasionally and will let you know when we do. Fees include GST unless otherwise specified.
You can find more on Origin’s fees at:
Residential customers: BPIDs and Fact sheets and Additional charges
Business customers: BPIDs and Fact sheets and Additional charges
Have another question?
Get in touch with our team, we'll be happy to help.
Residential customers:
13 24 61 or 1300 788 590 (Mon to Fri, 7am–7pm AEST)
Small business customers:
1300 661 544 (Mon to Fri, 8am–6pm AEST)
Embedded network and hot water customers:
1800 684 993 (Mon to Fri, 8am–6pm AEST)
Tariff information can be found in our Basic Plan Information Documents.