Short answer
If you need extra time to pay a bill or you're interested in setting up a payment plan to pay your LPG account with smaller, more regular payments over a period of time, give us a call during business hours on weekdays.
You'll find our residential and business customer phone numbers in this article
What you can do
Get a payment extension
Residential customers: If your bill is due soon or overdue, you'll see the link 'For payment extensions, please message us' on your My Account or Origin app dashboard. Clicking the link opens a chat with a customer service team member.
You can also call our customer service team on 13 35 74 from 8am to 5pm AEST weekdays.Business customers: Call our credit team on 1300 788 240 from 8am to 5pm AEST weekdays
Set up a payment plan
We offer a variety of payment plans to suit a range of needs. Talk to us and we'll work with you to set up a plan that suits:
Residential customers: Call 13 35 74 from 8am to 5pm AEST weekdays
Business customers: Call 1300 788 240 from 8am to 5pm AEST weekdays
Important information
If you're a residential customer with a metered LPG account in South Australia who may be experiencing financial hardship, please read ESCOSA’s financial hardship factsheet. It provides information about your rights, what you can do if you're experiencing hardship and what to expect from your energy retailer.