Business customers
If you have received more than one invoice, it may be due to a delivery that occurred on the last day of the month, or a previous delivery recorded on a manual delivery docket. As such, this delivery is invoiced separately from your other deliveries made earlier in the month and will include any deliveries recorded on a manual docket.
To check this, delivery dates are detailed on both invoices, and you will see different delivery dates on the second and subsequent pages of the invoice.
Another reason for receiving two invoices is that an incorrect invoice has been issued and you or someone from your company has contacted us to re-issue a new invoice. If you’ve requested a corrected invoice, the new invoice will reflect the changes discussed. On the second page of the invoice, you will see a reference number starting with a CM00 and a description “Correct for INV…”.
