The process to abolish or remove your electricity supply varies from state-to-state.
It's important to note: if someone at the address uses or has used a life support machine, we won’t be able to process your request to remove supply until 24 business days after we have sent a de-registration letter.
Removing electricity supply in ACT & NSW
You'll need to follow the steps below, according to your meter type.
Basic meters:
If your electricity distributor is Essential, Ausgrid or Endeavour, please contact an accredited electrician who will arrange to remove your electricity supply and meter.
Smart meters, meters owned by a Meter Provider, or if you’re unsure what meter you have:
Complete a remove supply request through either:
Origin Connect, if you’re registered, or
Our online remove supply request form.
Once we’ve received your application, we’ll get in touch with your meter provider. There may be delays if the request is inaccurate or missing information.
Or contact an accredited electrician who will arrange to remove your electricity supply.
Removing electricity supply in QLD & SA
Complete a remove supply request through either:
Origin Connect, if you’re registered, or
Our online remove supply request form.
Once we’ve received your application, we’ll get in touch with your meter provider. There may be delays if the request is inaccurate or missing information.
Removing electricity supply in VIC
The process in Victoria varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.
CitiPower & PowerCor customers: If the distributor is CitiPower or PowerCor, you will need to submit your request to remove an electricity supply via their eConnect Portal.
United Energy customers: If the distributor is United Energy, you will need to submit your request to remove an electricity supply via their myEnergy Portal.
AusNet & Jemena customers:
The electrical contractor needs to complete a VESI Abolishment form.
Complete a remove supply request through either:
Origin Connect, if you’re registered, or
our online remove supply request form.
Once we’ve received your application, we’ll get in touch with your meter provider. There may be delays if the request is inaccurate or missing information.
Change or modify your electricity supply
If you're making simple changes at your existing property, like installing a pool or a solar system, you can request an ‘addition’ or ‘alteration’. Find out how to make changes or alterations to your electricity supply or meter.
Need more advice?
Get in touch with our dedicated team on 1300 137 932 – we'll be happy to help. We're available Mon to Fri, 8am–5pm (AEST).