If you're making simple changes at your existing property, like installing a pool or a solar system, this is called an ‘addition’ or ‘alteration’. Learn more about the process for making changes or alterations to your electricity supply or meter.
Request a change to your electricity supply or meter
The process to make changes or alterations to your electricity supply or meter varies from state-to-state.
ACT, NSW & SA
Complete a change supply request through either:
Origin Connect, if you’re registered, or
our online change supply request form.
Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information.
QLD
The process in Queensland varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.
Energex customers: If the distributor is Energex, you will need to submit your request to change electricity supply or meter via the Energex Portal.
Ergon Energy customers: If the distributor is Ergon Energy, you will need to submit your request to change electricity supply or meter via the Ergon Portal.
VIC
The process in Victoria varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.
CitiPower & PowerCor customers: If the distributor is CitiPower or PowerCor, you will need to submit your request to change electricity supply or meter via their eConnect Portal.
United Energy customers: If the distributor is United Energy, you will need to submit your request to change electricity supply or meter via their myEnergy Portal.
AusNet & Jemena customers:
The electrical contractor needs to complete an Electrical Work Request (EWR) form, and a Certificate of Electrical Safety (CES) form.
Complete a change supply request through either:
Origin Connect, if you’re registered, or
our online change supply request form.
Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information.
If your current meter needs replacing
As existing basic meters age or become faulty, we’ll replace them with new digital meters. We’ll be in contact with more information including timeframes if this affects you.
If your meter change can't be completed
Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. Once you have the information, you’ll need to:
Engage an electrician (at your own cost) to resolve the issue(s).
Reach out to us to resume work on your meter – jump into your online application and message us from there.
Timeframes for electricity supply changes
We’ll arrange to install your meter either:
by a date that we agree on – just give us a call on 1300 137 932 (Mon to Fri, 8am–5pm AEST) so we can chat through this with you, or
within 15 full business days from the date we receive the completed application from you.
This timeframe won’t apply if:
you haven’t provided the correct paperwork, or the paperwork is incomplete
the meter provider can’t safely access your site, meter box and main switchboard, or they’re prevented from entering the property
there are safety concerns like asbestos
the site isn’t ready, and all work required at the premises isn't yet complete
turning off the power at your site will impact the electricity supply of other properties
you've entered into an aggregated agreement with us that says the timeframes don't apply
the request is for a new connection or a planned rollout of digital meters.
Timeframes will begin when the above have been corrected and you’ve let us know.
Timeframes for large projects or complex changes
If you're making complex changes at your existing property that require larger metering works, different processes might apply. This is also called an ‘addition’ or ‘alteration’ but involves more than just replacing the electricity meter.
We’ll need to work with your local network distributor to coordinate the works and we'll arrange to install your meter either:
by a date that we agree on with you and your distributor, or
within 15 full business days after we've received the completed application from you.
This timeframe won’t apply if:
you haven’t provided the correct paperwork, or the paperwork is incomplete
the meter provider can’t safely access your site, meter box and main switchboard, or they’re prevented from entering the property
there are safety concerns like asbestos
the site isn’t ready, and all work required at the premises isn't yet complete
turning off the power at your site will impact the electricity supply of other properties
you've entered into an aggregated agreement with us that says the timeframes don't apply
pre-work needs to be done before the meter is installed, like installing a large meter board or increasing the capacity to transmit or distribute electricity
the request is for a new connection or a planned rollout of digital meters.
Timeframes will begin when the above have been corrected and you’ve let us know.
Reasons meter change work might be stalled
Your existing electrical supply is inadequate. This may require installation or upgrade of a safety switch, switchboard and/or meter panel board.
The electricity supply on site doesn’t comply with the electrical standards set by regulator.
Asbestos removal or payment to investigate asbestos presence is required.
Re-wiring for dedicated controlled loads is needed.
Not enough room in the meter box for the required meter type.
The meter box isn’t compliant and needs replacing.
Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved).
Need more advice?
Get in touch with our dedicated team on 1300 137 932 – we'll be happy to help. We're available Mon to Fri, 8am–5pm (AEST).