If it's been a while since you last got a bill from us, there's a chance that we've held your bill for a time to resolve something. We know unexpected bill issues can be frustrating and stressful, so we’re really sorry if this has affected you. Getting an accurate bill to you is top priority for us and we appreciate your patience.
Here's what you may be wondering and what you can do.
Why is my bill delayed?
Why is my bill delayed?
Often, it’s because our system has picked up an issue that may impact your bill so we use a ‘bill block’ as a safety net to make sure we catch anything that’s not right before we send you your bill. Sometimes, it's because we're missing information from your energy distributor.
Do I need to do anything about my delayed bill?
Do I need to do anything about my delayed bill?
We don't need you to do anything, except please be patient while our teams work to fix the issue. Please be assured that our aim is to get your bill to you as quickly as possible. If your delayed bill makes it difficult for you to budget, you can choose to make interim payments towards your account or set aside the funds you would normally expect to pay for each bill.
What can I expect when a bill is delayed?
What can I expect when a bill is delayed?
A possible outcome is that you won’t get a bill for some months, and then receive a larger one that covers the entire period of time you’ve been using energy since your last bill. We’ll notify you when your bill becomes available and let you know what to do if you need more time to pay.
What if I'm worried about getting a huge bill?
What if I'm worried about getting a huge bill?
To manage your budget and avoid a large bill, you can make interim payments towards your account or set aside the funds you would normally expect to pay for each bill.
Another option is to set up a payment plan to cover the amount you would normally pay – if you’d like to do this, just contact us and we’ll sort it out for you. You can then cancel it at any time if you no longer need it.
What happens if I get my bill and can't pay?
What happens if I get my bill and can't pay?
Don't worry, we know that delayed bills are harder to pay and we can work out an arrangement that suits you. Usually this means giving you more time to pay with a payment extension or by setting up a payment plan that lets you pay the amount over a longer period of time.
How do I make an interim payment?
How do I make an interim payment?
There are a few ways you can do this:
Using My Account or the Origin app: select ‘Make a payment’ on your dashboard to make small contributions to your account in a few simple taps
From our Origin homepage: select ‘Make a payment’ and enter your account number
Via BPAY: Biller code 130 112. Your reference number will be printed on the first page of your previous bills or you can find it in My Account by selecting ‘Make a payment’ and then ‘BPAY’.
How can I get an estimate of what my bill will be?
How can I get an estimate of what my bill will be?
In My Account or the Origin app, if you can see your ‘predicted bill’ amount for your electricity account on your dashboard, this will provide a good estimate.
If that’s not showing, or you’re looking at a gas account, you can check your usage in My Account or the Origin app (this is the amount of electricity or natural gas you're using).
You should be able to see your kilowatt hour (kWh) for electricity and/or megajoule (MJ) usage for natural gas. You can compare this to previous bill periods and get a rough idea of how your next bill will compare to past bills. Unfortunately, you won’t be able to see cost calculations until we've resolved the issue.
