Short answer
If you’re an electricity (including solar) or natural gas customer, you can renew or change your energy plans through My Account or the Origin app. See our video for an overview, and 'What you can do' in this article for instructions.
Let's talk you through it
What you can do
Prepare to compare – know what you’re on now
Prepare to compare – know what you’re on now
Log in to My Account or the Origin app
From the dashboard, select View plan. The screen displays details of your current plan, like your supply and usage charges and any benefits that may be included (e.g. Everyday Rewards points collection or solar feed-in-tariffs).
Write down your current usage charges (the amount you pay per MJ or kWh for the energy you use), your supply charges (the daily cost you pay for the supply of energy to your property) and any solar feed-in tariff you receive under your existing plan (if applicable)
Renew after receiving a notification from us
Renew after receiving a notification from us
You can renew your plan before it ends through My Account or the Origin App.
Renew through My Account
Log in to My Account
From the Plans and properties menu, select Renew my plan then Get started. The screen summarises the number of plans that are due to end soon and displays new plans you can choose from.
View the details then click Select plan to choose your new plan
Follow the prompts. This also leads you through selecting a second plan if you’re renewing more than one, and to signing up online.
Renew through the Origin app
Log in to the Origin app
Tap More, then under Plans and properties tap Renew my plan
Tap Get started. The Renew your plan screen summarises the number of plans that are due to end soon and displays new plans you can choose from.
View the details then tap Select plan to choose your new plan
Follow the prompts. This also leads you through selecting a second plan if you’re renewing more than one, and to signing up through the Origin app.
Change plans at any time
Change plans at any time
You can change your plan at any time through the Origin website, My Account or the Origin App. There are no exit fees.
Change plan through the Origin website
Visit Compare energy plans
Choose the energy types to compare – you’ll see electricity, natural gas and solar options in the one screen
Enter your connection address. The screen displays the energy plans that are available to you.
View the details then click Select plan to choose your new plan
Follow the prompts to sign up online
Repeat this process for each energy plan you’d like to change
Change plan through My Account or the Origin app
Log in to My Account or the Origin App
From the Plans and properties menu, select the Change plan link
Choose the energy types to compare – you’ll see electricity, natural gas and solar options in the one screen
Enter your connection address. The screen displays the energy plans that are available to you.
View the details then click or tap Select plan to choose your new plan
Repeat this process for each energy plan you’d like to change
What happens then?
After you’ve renewed or changed your plan, we will send you a confirmation with all the details.
Need help?
If you need help renewing or changing plans, contact us.
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