Renew or change plans – FAQs

See Renew or change your energy plan for instructions.

Origin’s energy plans generally have a 12 or 24-month term. Under energy regulations, we must notify you ahead of time to let you know your energy plan is ending.

You can choose a new energy plan from our available plans at any time – you don’t have to wait until your plan ends to switch. There are no exit fees, so you can change plans whenever you like.

Short answer is no, but it could be advantageous to you to renew, or to compare plans and then renew. Here's why.

By comparing and choosing a new plan before your existing plan ends, you may find a more competitive offer than the plan or agreement you would otherwise roll on to, which we tell you about in your renewal notification or end-of-plan notice.

See our available plans at Compare energy plans.

In the ACT, NSW, Qld and SA, in your renewal notification we may offer you another energy plan that you automatically move onto when your existing plan ends.

Our video explains what happens in the ACT, NSW, Qld and SA if you don't renew your energy plan before it ends.
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In Victoria, you’ll receive an end-of-plan notice before you plan ends. If you have:

Standard retail contracts don’t expire, so you won’t receive an end-of-plan notice if you move onto or choose this type of agreement.

Our video explains more about what happens in Victoria if you don't renew your energy plan before it ends.
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Under state regulations, all energy retailers that provide energy to Victorian customers can’t automatically renew customers’ energy plans. This encourages customers to shop around.

This doesn’t mean you can’t take up a new energy plan with us. In your end-of-plan notice, we’ll let you know where to compare our currently available plans and sign up to a new plan online. See How do I know which Origin plan could suit me, below.

To work out which plan could suit you, it’s important to compare the actual rates for each plan and consider your own usage patterns.

You can see our generally available plans at Compare energy plans. You can also email us at hello@origin.com.au if you need help.

Use the following government websites to compare Origin plans to other energy retailers’ plans.

Have a bill or two handy so you can enter usage and charges information into the calculators. See View past bills and payments to view bills in My Account or the Origin App.

When we advertise electricity plans, we’re required by law to compare our prices to a benchmark price set by the government.

All offers are compared against these benchmark prices. The idea is that all energy providers use the same benchmark prices, so you can easily weigh up one plan against another when you’re shopping around.

See Renew or change your energy plan for instructions.

It’s good to know that no matter what plan you’re on or state you live in, you can compare what’s available at your location and change plans any time you like. There are no lock in contracts.

No, Origin doesn’t charge exit fees.

If you’re taking up a new plan online, your new plan starts on the date you select it. Doing this ends your current plan, even if wasn’t due to end yet.

If you do nothing after you receive our renewals notification or end-of-plan notice, the new plan or agreement we’ve told you about kicks in the day after your existing plan expires.

Yes, you can. Contact us to speak with an energy specialist who can do this for you.

It’s worth noting that if your existing plan ends before your new plan starts, you’ll roll on to the energy plan or agreement we’ve told you about in your renewal notice or end-of-plan notice, until your future-dated plan starts.

And, if your existing plan isn’t due to end before your future-dated plan starts, it will end the day before the start date of your new plan.