There are times when it's hard to pay your bill. If you are experiencing financial pressure and can't pay your bills or you know an upcoming bill will create pressure, we are here to help.
For residential customers
Do you need more time to pay? If you’re a residential customer in ACT, NSW, NT, QLD, SA, VIC, or WA, here’s how we can help you pay your bill:
For payment extensions, call 1300 832 854 or email hello@origin.com.au
We can tailor a payment plan to your needs – covering your current debt and your energy usage over the next two years
Our Power On program is designed to make sure the lights stay on, even when times get tough
Get estimates of your future energy costs, and advice on how to keep them down
Information on government grants to help you meet your energy costs, like Utility Relief Grants and concession rebates
Energy plans to suit your circumstances – compare now to see the right plan for you
Energy efficiency tips to help you use less energy
Ways to keep an eye on your energy usage – through My Account or our Origin app
Ongoing reviews to see how you’re going
Financial counselling can help people struggling to pay bills and debts. Many not-for-profit community organisations offer free financial counselling. To find out how to contact a financial counsellor, ring the National Debt Helpline on 1800 007 007 or go to their website at ndh.org.au.
Find out about our residential customer hardship policies
For business customers
For our business customers, here’s a few ways to help you pay your bill:
If your business requires help setting up a payment plan, we can shape one to match your needs – covering current debt and your future energy use
Get estimates of how much your future energy will cost, and advice on how to keep costs down
Discover our business energy plan to suit your energy needs
See our Business Energy efficiency tips to assist you cutting down your energy use
Log into My Account or the Origin app to monitor your energy usage
Have a look at our help and support hub if you’re after more information
You can also check if there are any government assistance options for your business
Got questions? Email us hello@origin.com.au
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