Summary
When you move in, we’ll set up a new account for you for each fuel type and service you sign up for. After you’ve had some time to settle in, run through this checklist to make sure the set up’s just right for you.
What to check
Check your concession details are up to date. If you’re eligible for a concession check your:
concession details are in your new account
account holder details – they must exactly match the concession card holder details
Electricity and natural gas customers can manage concessions in My Account or the Origin app. See View or change active concessions for more info.
Residential LPG customers can contact us to find out more about available rebates.
Check that joint account holders are set up. If you need to add a joint account holder to each account, contact us.
Check you’ve finalised the electricity, natural gas, LPG and internet account(s) at your old property. Note:
if you had an Origin electricity, natural gas or residential LPG account, you can let us know you’re moving out by disconnecting the old property through My Account or the Origin app – or by contacting us (usually three business days before you move)
for electricity and natural gas accounts at the old property, we’ll close your account when you let us know you're moving out, after you pay your final bill
if you’re an Origin internet customer, call 1300 980 711 to let us know you’ve moved
if you weren’t with us at your old address, contact your previous energy company to finalise your account
Check direct debit payments. If you’d like to automate payments with direct debit, here’s how:
Electricity, natural gas, and centralised hot water and electricity: Set up direct debit through My Account or the Origin app
Internet, LPG and accounts with debt payment plans: Contact us
Check if you need a payment plan to help even out your bills. Our Payment plans – FAQs covers how it works
Check if you need to register eligible life support equipment with us.
Electricity and natural gas: If someone at your property relies on life support equipment, call us right away on 13 24 61. We’ll temporarily register your property as having life support equipment, and send you the paperwork for full life support registration. Visit our Life support web page for more info.
Metered residential LPG in South Australia: You may also register eligible life support equipment with us by calling 13 35 74
Check for support we can provide if you’re experiencing family or domestic violence. We can help to keep your power on, provide financial assistance and keep your information secure). Read our Assistance for family and domestic violence article and contact us if you need help.