Help and Support

Account management

My Account, personal details, moving

Personal and contact details

Primary account holder

Joint account holders

Change primary account holder

Manage joint account holders

Update your details

Contact preferences

Switch to email bills

Moving with LPG

Visual safety inspection (VSI)

Leftover credit when moving?

Change move date – electricity and natural gas

Internet and moving

Move house - electricity and natural gas

Disconnect my electricity or gas

Connection issues – FAQs

Moving - large business

Move in and out – large business FAQs

Opening, closing or transferring an account

Retailer of Last Resort (RoLR)

Organise an account for my new house

Credit checks and new accounts

Close hot water account

Close account for my small business

Origin customer rights

Contact Cogent Energy

Energy for apartments – sign up

Cancel energy account

Checklist – new account setup

Delete My Account login and data

My Account for LPG

My Account for electricity and natural gas

Register for My Account

Change or reset My Account password

My Account log in troubleshooting

EnergyZone - large business

Manage your energy with EnergyZone

Deceased estate

Manage a deceased estate

Contact us from overseas

Make a complaint

Consumer Data Right (CDR)

Report an issue with data sharing (CDR)

Stop sharing data (CDR)

Consumer Data Right (CDR)