My Account log in troubleshooting

Having trouble logging in to My Account? Check the most common My Account log in issues:

Log in with password

Check for typos in the username, email address and password (case sensitivity, extra spaces, etc.).
Ensure you entered correct into correct fields (e.g. username vs. email).
If using a password manager, try typing credentials manually.

Clear browser cache and cookies.
Try a different browser or incognito/private mode.
Disable browser extensions like password managers or ad blockers. See how to disable adblocker.
Try using another device if you can, or try a different browser
If you're using VPN, please turn it off

Check if you internet connection is strong and stable.
Check if the network isn't blocking certain requests - this is common common on corporate or school networks.
Disable VPNs or proxies if used.

Ensure correct one-time passcode (OTP) is entered
Check your spam/junk folders, the email with the OTP could be caught there
Confirm the OTP hasn’t expired or been used already
The OTP is only valid for 5 minutes
The OTP is only valid for one log in attempt. If you close the window and open a new one, you'll need a new OTP
Once you have logged in using your OTP, your session will automatically time out after one hour. You will need to re-authenticate to log back in
Never share the one-time passcode (OTP) used to sign in to your account. Origin staff will not ask for this login code

What to do if you suspect a scam

If you think someone is trying to access your My Account without your permission:

Report the concern with us
Contact your bank immediately to discuss blocking your cards or monitoring for suspicious activity

If you still have problems logging in, let us know by using this form.

You'll need to provide us with the following details: