Summary
This article covers common questions about paying residential LPG accounts, including making part payments, checking the status of a payment and how to view past bills and payments.
FAQs
How do I make a part payment towards my home LPG account?
How do I make a part payment towards my home LPG account?
Log in to My Account or the Origin app, go to the account you want to pay and select the Pay icon. Or head to Make a payment to pay without logging in. See Make part payments if you need more info or instructions.
How do I check the status of payment I’ve made?
How do I check the status of payment I’ve made?
After we’ve processed your payment, you’ll see your payment under Bills when you log in to My Account or the Origin app. You’ll also see the payment as a credit on your next bill. If you need a receipt, just contact us and we’ll send your receipt by email.
If I don’t pay by the due date, do you charge a late payment fee?
If I don’t pay by the due date, do you charge a late payment fee?
Yes, a late payment fee may apply if you don’t pay by the due date or contact us to make a payment arrangement before the due date.
If you’re having trouble paying, please get in touch sooner than later so we can help. Support options could include:
setting up a payment plan by contacting us
getting financial assistance. See our support options (select the Financial hardship tab) for LPG residential customers
How do I view past bills and payments?
How do I view past bills and payments?
From your dashboard in My Account or the Origin app, view the Bills link for the account you’d like to view
Select the Bills tab or the Payments tab to see past bills and payments you’ve made
To view your actual bill, in the Bills tab select the PDF icon next to the you’d like to see