Help and Support

Billing and payments

Payment extensions, credits, direct debit

How to read your large business energy bill

Billing frequency – embedded electricity and hot water

How to read your internet bill

High bill checklist for houses

High bill checklist for businesses

Energy fees and charges

Billing frequency – electricity and natural gas

How to read your energy bill

Making payments

Ways to pay your bill

Set up ongoing payments

How to make part payments

Check status of my payment

Error when paying bill

Card payment fee

Pay bill in instalments

Remove a credit card

Account balance

Switch to monthly billing

Set up direct debit – large business

Payment double-up with direct debit?

Direct debit didn't go through?

Change or cancel direct debit

Set up direct debit

Payment plans – FAQs

Types of payment plans

Change or cancel a payment plan

Payment plans and refunds

Set up a payment plan

Refund, transfer or credits

Ask for a refund or transfer a credit

Current Billing Issues

Billing history

Find past bills and payments

Ask for a statement

Pay my small business bill in instalments