Short answer
Electricity and natural gas: Update your name, birth date, email address, postal address or phone numbers through My Account or the Origin app. Plus, change to email bills and manage how you hear about our offers
LPG for home: Update your date of birth, email address or phone number, and manage how you hear about our offers through My Account or the Origin app
LPG for business: Send an email or message us
Other customers: Contact us
What you can do
Before you start
Log in to My Account or the Origin app, then click any link in this article to go to the screen that allows you to make the change that’s listed.
Update name
Electricity and natural gas: Update your name
LPG for home: Contact us to update your name
Update date of birth
Update email address
Update your email address. Note, this email address is your My Account username. It’s also where we send the notifications, offers and bills you’ve chosen to receive by email.
Update phone numbers
Update postal address
Electricity and natural gas: Update your postal address. Note, we use this postal address for all your accounts. We’ll send any paper bills or important notices here
LPG for home: Contact us to update your postal address
Update contact preferences (change to/from email bills)
Get bills and important notices by email. Note, this includes your bills, payment reminders and other important information about your account or plans.
Manage marketing preferences
Manage your marketing preferences. Manage how you receive special offers and personalised recommendations for your home or business, or tailor your marketing preferences settings to suit.