Short answer
Residential electricity and natural gas: Self-serve the change online
Other accounts, including LPG, internet, solar and business electricity and natural gas: This article includes who to contact for each account type
What you can do
Residential electricity and natural gas – self-serve online
Residential electricity and natural gas – self-serve online
These instructions are for the new primary account holder. To change the primary account holder on an energy account, the new account holder must start a new agreement with Origin. This process is straightforward and free of charge. Here's how to go about it:
Enter your connection address, choose the services you would like to be the primary account holder for (electricity, natural gas or both) and select Get started
If you're an existing customer, select Yes to have some of your details filled in automatically; otherwise, select No
Enter the address the new agreement will be for, then select Continue
Choose add-ons (if applicable) then select Next: Your details
Complete your personal info, then select Continue
Compete your property information, including the date you will become primary account holder, then select Next: payment info
Complete the How you'll pay screen then select Review and confirm
Read the Review and confirm page and the terms and conditions, then select Confirm and submit to create your new primary account and contract
Other accounts – contact us
Other accounts – contact us
Contact us and we’ll make the change for you after we verify you’re the account holder.
LPG for home: Call 13 35 74 or contact us
LPG for business: Send an email or message us
Internet: Call 1300 980 711
Solar, hot water, heating and cooling: Call 1300 791 468
Electricity and natural gas for business: Call 1300 661 544
What happens next
Residential electricity and natural gas
We'll email the new primary account holder their new contract pack, which includes their new account number and details of the energy plan or agreement they've chosen.
If the new primary account holder:
has other accounts with Origin, they can log in to My Account with their existing log in details to see their new account
has never had an Origin account, they will need to register for My Account before logging in to view their new account details
We'll send the final bill to the previous primary account holder and automatically end the old agreement on the chosen handover date.
New primary account holders won't have access to past bills and payments. Ask the previous account holder for this information if you need it.
Other accounts
The customer service team member who manages your request will run you through what’s next.
Important info
Here's how to contact us from overseas