Manage a deceased estate

Short answer

Coping with loss and dealing with a deceased estate is difficult enough. We understand that the last thing you’ll want to do is think about your energy provider.

This article runs through some ways to manage your loved one’s electricity and natural gas accounts. And if you’re an:

LPG residential or business customer, call 13 35 74
internet customer, call 1300 980 711

What you can do

Electricity and natural gas

1. Transfer the energy account to someone else

To keep power on at the property, we can move the account into a new name – this essentially means you’ll be set up with a new account. Just give us a call on 13 24 61 so we can get a few details from you like your name, date of birth, phone number and email address. We may ask you for the existing account number – it’s okay if you don’t have this, but it always helps if you do.

Once we’ve changed the name on the account and updated your details:

you’ll get a new customer number and contract pack
you’ll need to create a new log in for My Account
we’ll issue a final bill to the estate for the original account holder. If the bill is over $30, you’ll get a call from Phillips & Cohen Associates – they handle deceased estates on behalf of Origin and will talk through the final payment with you
you won’t have access to the original account holder’s bill history in your new account

Before you call: Make sure the person who is taking over the account is the person who calls or is at least nearby. We’ll need to talk to them to confirm account set up.

2. Add or update authorised contact/joint account holder

To change, add, remove or update a joint account holder or authorised contact, get in touch with us by phone or email:

Call 13 24 61
Email hello@origin.com.au

We’ll ask for a few details, including:

your full name
account number
date of birth
phone number
email address
address (of the property being updated)

3. Cancel the service

If you no longer need energy at the property, we can close the account. Anyone can cancel the service, and we’ll send the final bill to the estate.

If you have a particular email or postal address you’d like the bill to go to, we can organise that too – anyone can pay out the account.

The easiest way to cancel the service is over the phone but you can also email us if you’re not up to having a conversation.

Call us on 13 24 61 from 8am to 6pm weekdays
Email us at hello@origin.com.au

4. Keep a temporary energy supply

If you need a temporary energy supply to the household, we can organise that before you close the account. To do this, we’ll need a few things from you, including:

details of executors (this is so we can change the mail title to ‘Estate of…’)
details of the new postal address (if required)

Call 13 24 61 from 8am to 6pm Monday to Friday or email hello@origin.com.au us to arrange a temporary energy supply.

LPG

Call 13 35 74

Solar, hot water, heating & cooling

Call 1300 791 468

Contact us

You can also contact us through My Account or the Origin app.

If you:

would like an interpreter, call: 1300 137 427
are calling from overseas, call: +61 3 8635 3485

Contact Origin