Short answer
Electricity, natural gas, and centralised hot water and electricity: Set up direct debit in My Account. See What you can do in this article for instructions.
Broadband, LPG and accounts with debt payment plans: Contact us
If you want to pay by direct debit for more than one account, you'll need to set it up on each account
What you can do
Electricity, natural gas, and centralised hot water and electricity
Open My Account or the Origin app
From the dashboard, select Bills & payments for your chosen account
Select Payment settings
Under Payment method, select Edit
Choose how you'd like to pay (card or bank account), then select Continue
Add your payment details, then select Save [card/bank] details. The example below shows what you see when you add a debit or credit card. Card payment fees may apply.
Read the confirmation screen and click Confirm to agree to the terms. You'll see a direct debit confirmation message.
Select Done and the Payment settings screen displays your direct debit method and start date
What happens next?
Your direct debit takes four business days to become active, so make any changes at least five days before your next payment is due
We'll send your bills in advance so you can see the amount due and the due date before it's debited (on page 1 of your bill)
If you don't have a payment plan, we'll deduct the full amount due from your chosen card or bank account on your bill's due date
If you have a payment plan, we'll deduct the agreed amount in line with the payment frequency you chose
We'll send an SMS reminder three days before every direct debit transaction (unless you've opted out)
If you change your mind
You can change or cancel your direct debit whenever you like. Just allow four business days' notice. And, if you have a direct debit linked to a payment plan, allow 10 business days' notice.