Short answer
If your account is open and in credit:
Electricity, natural gas, centralised energy: Self-serve the refund or transfer the credit to your gas or electricity account using My Account or the Origin app
LPG residential and internet: Contact us to arrange the refund or transfer
LPG business account: Send us an enquiry or contact your account manager.
If your electricity or natural gas account is closed and in credit, complete our credit refunds form.
What you can do
Electricity, natural gas, centralised energy customers only (no payment plan)
Choose the link from your My Account/Origin app dashboard.
If there's a credit on your account that's available for a refund, you’ll see a link on the dashboard of My Account or Origin app when you log in
To request a refund (or transfer the credit to another Origin account), select the link and follow the prompts
Or use My Account/Origin app menus
Log in to My Account or the Origin app
If you’re on a desktop/laptop computer, from the Billing menu, select Request a refund or transfer credit.
If you’re using the Origin app, tap Profile (bottom right corner). Then, under Billing & Payments, select Request a refund or transfer creditFollow the prompts to request a refund or transfer your credit to your Origin electricity or natural gas account
Where refunds go and timing
If you choose a refund, we'll pay it to the payment method you originally used (excluding Centrepay, which goes by cheque). You can also request a cheque. Here's what to expect.
If you paid by | Your refund timing is | How we refund you |
BPAY® | 8–10 business days | We reverse your BPAY |
Centrepay | 11–15 business days | By cheque |
Cheque at an Australia Post outlet | 11–15 business days | By cheque |
Credit card | 5–7 business days | To the credit card you used to pay |
Debit card | 5–7 business days | To the debit card you used to pay |
Electronic Funds Transfer (EFT) | 5–7 business days | To the bank account you used to pay |
Important notes
Contact us if any of the following applies to you:
You don't see the refund link or the credit balance is different to what you were expecting
You choose transfer and you don't see the account you want to transfer to in My Account
You don't want the refund to go to the account we have on file for you
If you're on a payment plan and you contact us to request a refund, we may have to adjust your payment plan. See Payment plans and refunds to learn why.